Facebook, WhatsApp, Instagram outage: services start working again



Facebook (FB), Instagram and WhatsApp all suffered outages Monday at noon, according to public statements from the three Facebook services.

The Down Detector fault tracking site recorded tens of thousands of reports for each of the services. Facebook’s own site would not load at all; Instagram and WhatsApp were accessible, but couldn’t upload new content or send messages.

The outage occurred against a backdrop of growing difficulties for the company.

During a Senate hearing on September 30, Senator Richard Blumenthal pressed Facebook’s global chief safety officer, Antigone Davis, on Facebook-owned Instagram and the platform’s potential negative impact on children, by especially young girls.

On Sunday, “60 Minutes” aired a segment in which Facebook whistleblower Frances Haugen claimed the company was aware of how its platforms were being used to spread hatred, violence and disinformation, and that Facebook had tried to hide this evidence. Facebook rejected these claims.

The interview follows weeks of reporting and criticism on Facebook after Haugen published thousands of pages of internal documents to regulators and the Wall Street Journal. Haugen is scheduled to testify before the Senate subcommittee on consumer protection, product safety and data security on Tuesday.

In his prepared testimony obtained by CNN on Monday ahead of his appearance before the subcommittee, Haugen said, “I came forward because I recognized a chilling truth: hardly anyone outside of Facebook knows what’s going on there. inside Facebook. “

Regarding the outage, Facebook vice president of infrastructure Santosh Janardhan said in a statement Tuesday morning that he wanted to “clarify” that there was “no malicious activity.”

The fact that Facebook, Instagram, and WhatsApp all had significant issues for around six hours was a major event for many users.

“I don’t know if I’ve ever seen an outage like this at a large Internet company,” said Doug Madory, director of Internet analytics at network monitoring company Kentik.

For many people, Madory told CNN, “Facebook is the Internet for them.”

Businesses sometimes lose their Internet connectivity when they update their network configurations, Madory said. This is what happened in June to Fastly, an American cloud computing company, which experienced a global internet outage of approximately 50 minutes.

But the fact that a company the size and resources of Facebook had been offline for about six hours suggests there was no silver bullet to the problem.

Facebook tweeted just after 6:30 p.m. ET its apps and services started working again.

“To the huge community of people and businesses around the world who depend on us: we are sorry,” he said. “We have worked hard to restore access to our applications and services and are happy to announce that they are coming back online now. Thank you for your patience.”

Later Monday, Santosh Janardhan, vice president of infrastructure for Facebook, issued a statement stating that the company was “sorry for the inconvenience caused by today’s outage on our platforms.”

“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted that communication. This disruption in network traffic has had a cascading effect on the way our data centers communicate, bringing our services to a halt, ”Janardhan said.

Janardhan said the company had “no evidence that user data was compromised as a result of this downtime.”

Previously, several security experts quickly underline a domain name system (DNS) problem as a possible culprit. Around 1 p.m. ET, Cisco’s Internet analytics division, ThousandEyes said on twitter that its tests indicated that the outage was due to an ongoing DNS failure. DNS translates website names into IP addresses that can be read by a computer. It is often referred to as the “Internet Directory”.
More than four hours after the outage began, Facebook’s CTO Mike Schroepfer tweeted: “We are having network problems and the teams are working as fast as possible to debug and restore as quickly as possible.”
How much of the internet went down for an hour

As services began to come back online, Facebook CEO Mark Zuckerberg posted on his Facebook page.

“Facebook, Instagram, WhatsApp and Messenger are now coming back online,” he wrote. “Sorry for the disruption today, I know how much you rely on our services to stay in touch with the people who are dear to you.”


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